Overview
Our refund and returns window lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. To start the refund or exchange process, just drop us an email on hello@allsewnpup.com.
After notifying us that you intend to return goods, you will then have 14 days to return the item(s) in order to be eligible for a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Any packets of treats must be sealed.
Personalised or custom-made items cannot be returned unless defective. Please ensure that you are happy with your personalisation before placing your order. We are always happy to provide mock-ups and photos before sending your order.
In additional, any digital items are non-returnable, i.e.:
- e-Gift cards
- Downloadable PDFs
In the case of goods which are defective or not as described, just get in touch and let us know whether you would like to refund or exchange. All Sewn Pup will provide a postage label for you to return the goods, and upon receipt of your return we will send out your new item or issue a full refund. You can drop the return off at a Post Office or parcel post-box for free. Note that if upon examination, the goods are either not defective or have been deliberately damaged, you may not be eligible for a full refund.
If you are returning goods because you have changed your mind, you will need to cover the cost of return postage. The cost of standard postage will also be refunded – meaning that if you chose to upgrade your postage for faster delivery, the additional cost of this service is non-refundable.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days of receipt of your return. This may take a few days to show up on your own account – contact your card issuer for more information.
Late or missing refunds
If you haven’t received a refund yet, first check your bank or credit card account again.
Then contact your bank or credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund after 7 business days, please contact us at hello@allsewnpup.com.
Gifts
Unless otherwise requested, orders which were marked as gifts during the purchase process will be refunded as an e-Gift certificate.
Need help?
Contact us at hello@allsewnpup.com for questions related to refunds and returns.